Thank you for shopping at symgas.com for your shopping needs. We understand that sometimes you may need to return a purchase. We aim to make this process as simple as possible. Please read our comprehensive return policy below:
Thank you for choosing symgas.com for your shopping needs. We understand that there may be occasions when you need to return a purchase, and we strive to simplify this process for you.
You should contact our support team by clicking HERE within 30 days of product delivery. The more information you have about the cause of the problem, the more easily you can help to resolve it. To expedite your request, please include the following information:
– Name On Order
– Your Order Number
– A detailed description of the problem
– Some photos illustrating the issue
– Whether you would prefer a replacement or refund
Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.
Please review our detailed return policy below:
Return Policy
We accept returns for non-sale items within 30 days of receiving your order. Items being returned or exchanged must be in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt. Please review the following guidelines for specific criteria:
Returns Shipping:
| Free Returns Shipping | Returns with Fees |
| We provide free returns in cases of shipping damage or defects caused by our error, including instances where the product is received defective or unusable. | If a product was erroneously included in your order or if you have changed your preference and no longer wish to keep the product, returns may incur fees. |
Returns Procedure:
After contacting support@symgas.com and receiving an approved return address, please follow these steps:
Include a printout of your purchase confirmation email in the package with all returned items.
Ship the package to our warehouse by using your local post office or a courier service. Please provide us with the tracking number provided by the courier or post office. Once we receive your items, you will receive an email confirmation. Additionally, we will notify you via email regarding the approval or denial of your refund request.
If you have any questions about these terms or require further assistance, please do not hesitate to contact us at any time.
Customer satisfaction is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Symgas and if you have any questions, please don’t hesitate to contact us here.