Order Exchanges
To ensure a seamless transaction, please carefully review your order details, including size, design, and quantity, before finalizing your purchase. Unfortunately, we are unable to accommodate exchanges for errors in these selections. However, you may cancel your order within a 24-hour window and place a new one with the correct specifications. Our dedicated support team is available to assist you with any ordering needs.
Order Cancellations
Timeframe: Within 24 hours of order placement
You may cancel your order within 24 hours of placing it. Beyond this timeframe, the order may have already entered processing, making cancellation unfeasible. A 10% cancellation fee, based on the total order value, will be applied. To cancel an order, please contact us via email
Returns and Refunds
Eligibility: Within 30 days of delivery
Returns are accepted within 30 days of delivery. After this period, the order is considered final, and refunds are no longer available. Returns and refunds are permitted under the following circumstances: items arriving damaged or broken, products differing in design, size, or material from the original order, receipt of incorrect items, or significant deviations from the product description. Ineligible items for return or refund include those that have been worn, washed, or altered; defective items not attributable to our oversight; items lacking original tags; and items with minor, fixable thread issues. Returned items must be in their original condition and packaging.
Refund Claim Requirements
When filing a refund claim, please include a shipping label/receipt, proof of purchase, evidence of defects, and relevant communications such as email screenshots.
Return and Refund Process
Please direct your inquiry to support24h@DogCollart.com along with the required documentation. We commit to responding within 2-3 business days regarding your eligibility. Follow the provided instructions and dispatch the package only upon receipt of a confirmation email containing the return address. Provide the carrier’s tracking number for returned items. Customers are responsible for return shipping costs.
Refund Processing Time
Refunds are typically processed within 2 business days of receiving the return. Upon email confirmation of receipt, we will issue a full refund, including original shipping costs. If there are delays beyond 10-15 days, please contact your bank or credit card company. For inquiries about delayed refunds.
Important Notes
Our return policy is valid for 30 days from the delivery date. Items may be returned or exchanged within this timeframe, with customers bearing shipping expenses. We are not responsible for damages or losses during return shipping. Customers should handle ineligible requests or lost returns independently. Before initiating a return, consult our Support Team for guidance.
Customer satisfaction is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Symgas and if you have any questions, please don’t hesitate to contact us here.